At Your Service by Maggie Inge

At Your Service by Margaret Inge is a weekly column that examines a number of business issues directly related to the Central Catskills’ service economy.

At Your Service: June 24, 2009

She rises early, a little earlier each day than she used to. There was a time when she would send up an occasional prayer in times of trouble. Now it has become routine as she gives thanks for what the day will bring, extending her day by precious minutes. Let this day be better than yesterday.

At Your Service: June 10, 2009

Service is always about attention to the needs of the customer. It is a lesson we must learn again and again if we are to remain in the business of serving people. One of the reasons we can never consider it “a lesson learned” is because each and every customer is unique.

At Your Service: June 3, 2009

Scratch the surface of almost any successful venture and you will find someone with a passion for a critical aspect of the business. There is usually a direct link that connects, say, a love of vehicles to an auto repair shop. Sometimes it is more indirect, as when someone who really loves to sell things makes a go of it selling a particular product. It is this passion that drives the business through the tough times and makes palpable the 1,001 mundane tasks that are also necessary to the creation of any success.

At Your Service: May 27, 2009

The economy is on everyone’s lips these days; the number two conversation starter is some form of the privacy/security question. They are subjects that have large-scale ramifications for the nation and world. Closer to home, they can impact our lives in little but important ways.

At Your Service: April 29, 2009

There are times when the best thing that we can do is a far, far cry from our personal best. That is because despite our efforts to always make the right decision we are sometimes reduced to simply making the decision right. Few of us have the savvy to recognize mistakes as we make them; mistakes are more often revealed by circumstance or the people they impacted. Mistakes brought to our attention by others usually fall into the category known colloquially as “whoppers.”